Refund Policy
1. Introduction
We want you to be satisfied with your purchase. If you are not completely happy with your items, we offer a hassle-free return and refund policy.
2. Eligibility for Refunds
To be eligible for a refund, the product must be:
- In its original, unused condition.
- Returned within 30 days of receipt.
- Not a final sale or custom item.
3. How to Request a Refund
- Ensure the product meets the eligibility criteria.
- Provide proof of purchase.
- Contact our customer support team to initiate the return process.
4. Refund Process
Once we receive the returned item, we will inspect it. If approved, a refund will be processed to the original payment method within 7-10 business days.
5. Non-Refundable Items
The following items are not eligible for a refund:
- Final sale items.
- Custom-made products.
- Products damaged due to misuse or neglect.